Shipping and Returns

Our commitment to your peace of mind, from our handpouring studio to your sanctuary.

Boutique Delivery Standards

Every marble vessel is cushioned in eco-conscious packaging to ensure the integrity of the natural stone and delicate essential oils. We believe the arrival of your Naturea candle should be as serene as the flame itself.

Domestic orders arrive within 5 to 7 business days via carbon-neutral transport. Once your order is hand-packaged, you will receive a confirmation with tracking details to follow its journey to your door.

Explore the Boutique

The Naturea Promise

Our Safety Signature

We guarantee every wick is 100 percent lead-free and every oil is certified organic. If your sensory experience is anything less than profound, our concierge is here to assist.

Speak with a Concierge

Returns and Exchanges

Unused candles in original packaging may be returned within 14 days of delivery. Because our marble vessels are natural stone and our oils are organic, we ask that items remain in their pristine, unlit condition to qualify for a return.

To initiate a tailored return process, please contact us:

[email protected]

Frequently Asked

What is the lead-free guarantee?

Every wick is entirely lead-free to ensure a clean, non-toxic burn. We use only natural cotton or FSC-certified wood wicks that have been rigorously tested for safety and performance.

How do I handle a damaged marble vessel?

While we package our stone vessels with extreme care, accidents can occur during transit. If your marble arrives chipped or cracked, please send a photograph to our concierge within 48 hours for an immediate replacement.